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Shipping & Returns

General Terms:

Prepare Lair reserves the right to update the rules when necessary, and the updated version will be published on preparelair.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by Prepare Lair immediately. All buyers or suppliers are deemed to accept the rules if they are using the services provided by Prepare Lair.

For after-sales issues, buyers should file a return & refund request within 20 days of the delivery date. The period of Return & Refund request filed exceeds, the Prepare Lair reserves the right not to provide any after-sales service after that time.

Before an order is shipped out, the buyer has the right to apply to cancel the order by clicking the "request refund" button in Prepare Lair buyer center, or by contacting Prepare Lair customer service to cancel the order. Please note some supplier policies do not accept order cancellations before the order is shipped out. The supplier should agree or reject the cancellation request within 3 business days.

If the buyer receives goods damaged or broken and applies for a refund with compelling evidence, and the goods need to be returned, the supplier has the responsibility to offer the buyer a prepaid return label within 5 business days to return damaged/broken goods. The supplier should refund the buyer when the return shows as in transit on the logistic website with the supplier's provided prepaid return label.

Whether the evidence is compelling or not will ultimately be determined by Prepare Lair.

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